{"id":20241,"date":"2025-11-24T09:52:30","date_gmt":"2025-11-24T07:52:30","guid":{"rendered":"https:\/\/novapay.ua\/live-chat\/"},"modified":"2025-11-26T12:09:41","modified_gmt":"2025-11-26T10:09:41","slug":"live-chat","status":"publish","type":"post","link":"https:\/\/novapay.ua\/en\/live-chat\/","title":{"rendered":"Fake chats have no chances: NovaPay launches its own secure live chat"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">The NovaPay app now features a new way to communicate with customer support \u2013 a live chat that is available directly in the app, in the Support Centre.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The main advantage of the new live chat is user security. Communication takes place exclusively within the NovaPay app, so you don&#8217;t risk encountering fake accounts or fraudulent chats in messengers. All messages within the chat are protected, so your data remains completely confidential.<\/span><\/p>\n<blockquote><p><span style=\"font-weight: 400;\"><em>&#8216;The number of phishing attacks via fake support chats is growing every year. Fraudsters create accounts that appear official and lure people into sharing their card details, passwords, and SMS codes. The live chat in the NovaPay app eliminates this risk: you always communicate with real support, and all data remains confidential and secure,&#8217;<\/em> comments <strong>Yana Levada, Director of Business Development at NovaPay<\/strong>.<\/span><\/p><\/blockquote>\n<p><span style=\"font-weight: 400;\">The new chat is not just about text messages. Users can:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">communicate with customer support in real time;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">send files (screenshots, documents) for faster issue resolution;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">receive files from customer support (instructions, references);<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">rate the conversation after the chat is over to help improve the service.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The new chat makes assistance not only prompt, but also secure \u2014 exactly as it should be in a modern financial service.<\/span><\/p>\n<blockquote><p><span style=\"font-weight: 400;\"><em>&#8216;In the near future, we plan to completely abandon customer communication via messengers and switch our support to live chat. During the first week after launch, about 20% of users chose to communicate through our chat, which confirms that we are moving in the right direction,&#8217;<\/em> comments <strong>Oleksandr Hrachov, Director of Customer Experience at NovaPay<\/strong>.<\/span><\/p><\/blockquote>\n<p><span style=\"font-weight: 400;\">NovaPay is an international financial services company under the NOVA Group (Nova poshta). It has been providing online and offline payment solutions in over 3,600 branches for 13 years. NovaPay was the first non-banking institution in Ukraine to receive an extended licence from the NBU to open accounts and issue cards.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"The NovaPay app now features a new way to communicate with customer support \u2013 a live chat that is available directly in the app, in&hellip;","protected":false},"author":18,"featured_media":20224,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[97],"tags":[98,99],"class_list":["post-20241","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-en","tag-novapay-en","tag-poslugi-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Fake chats have no chances: NovaPay launches its own secure live chat - NovaPay<\/title>\n<meta name=\"description\" content=\"The NovaPay app now features a new way to communicate with customer support \u2013 a live chat that is available directly in the app.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/novapay.ua\/en\/live-chat\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Fake chats have no chances: NovaPay launches its own secure live chat - 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