How to use NovaPay financial services during a power outage

NovaPay ensures uninterrupted financial services even during a power outage. All services are available online and offline at Nova poshta branches at any time.

What services are available online:

• any payments and transfers: payments, transfers from card to card and by IBAN details;
• loans, investments, and other financial services: purchase of bonds, instalment plans, parcels on credit, opening a credit card, splitting payments;
• services for sole proprietors: opening an account, payments and transfers, electronic account statements and references, power of attorney registration, and everything related to business finance.

The mobile app keeps working during power outages as long as your device is charged and you have Internet access. If you do not have access to the Internet or mobile communication, you can still use NovaPay services at Nova poshta branches, which are equipped with backup power and communication channels.

At Nova poshta branches, you can:

• withdraw cash using a barcode in the NovaPay app, pay with a NovaPay card (virtual or plastic);
• recharge your gadgets, connect to the Internet and get the full range of services available online;
• make all necessary payments and cash transfers, if needed.

‘The uninterrupted operation of services is possible thanks to a reliable and extensive IT infrastructure. All NovaPay data and services are located in a hybrid cloud environment, and the “ground components” are located in data centres equipped with generators and fuel reserves for 2-3 weeks. The rest of the infrastructure is located in the cloud with the ability to remain fully operational during power outages of up to one month,’ says Oleksii Ruban, Director of Innovation at NovaPay.

NovaPay’s customer support service and critical employees are fully equipped to operate 24/7 in any circumstances. The company also has several backup offices to ensure service continuity. NovaPay customers can be confident that their payments will be fast, secure, and convenient under any circumstances.

NovaPay is an international financial service from the NOVA (Nova poshta) group of companies. It has been providing online and offline payment solutions in over 3,600 branches for 13 years. NovaPay was the first non-banking institution in Ukraine to receive an extended licence from the NBU to open accounts and issue cards.