Pay for your parcel on credit

Citizens of Ukraine aged 18 to 69 years who send or receive orders at least once every six months can use the NovaPay Credit The services are provided at NovaPay points located in Nova poshta branches. service at Nova poshta branches.

You can take out a loan for any goods delivered via Nova poshta or delivery services, provided their cost is at least UAH 500. The transfer fee is also included in the loan amount. The maximum amount depends on your credit limit

Yes, of course. First, check your order and, if you are satisfied, apply for a loan in the NovaPay app. Only when you apply for a loan does NovaPay Credit pay for the shipment, and you repay us within the period you chose when applying.

Yes, you can purchase several parcels on credit at once if their total cost does not exceed your total limit.

You can order a parcel on credit in the NovaPay app
👉You need a shipment that costs between 500 UAH and the amount specified in your total limit. It can be one parcel or several. What is really important is that their total cost does not exceed your limit. Delivery costs and transfer fees are also included in the loan amount.
👉Install the NovaPay mobile application, complete the onboarding procedure, and open an account with NovaPay LLC.
👉Go to the ‘Loans’ menu at the bottom of the screen and tap ‘Select parcel’. Or, in the parcel menu (e-waybills), select one or more parcels worth 500 UAH or more to apply for credit.
👉Read the loan terms and click on «Apply for a loan». Read the loan documents and click on «Sign».
👉You will receive a message on your phone with a password to sign the documents in electronic format. Enter the received password in the app and wait until we open the loan and pay for your parcel.
After you see the message on the screen about the successful loan, you can pick up the parcel at the branch or the parcel locker.

The loan is provided by NovaPay Credit LLC, a part of the NovaPay financial group and a part of the large NOVA family. The company has all the necessary licenses and permits from the NBU.
More information about NovaPay Credit LLC

Yes, when applying for a credit plan at the Nova poshta branch The services are provided at NovaPay points located in Nova poshta branches. , you must agree to NovaPay Credit receiving your credit history. First of all, we strive to help customers with a positive business reputation and no outstanding financial obligations.

The loan is provided for 36 months. The annual interest rate on the loan ranges from 0.00001% to 109% and is determined individually. Loan servicing fee ranges from 0 to 6% per month and is determined individually. Real annual interest rate – from 33,74% to 204,61%, the rate depends on the amount, term, date of loan issuance, and creditworthiness assessment results. Any shipment worth from UAH 500 to the amount specified in your personal credit limit can be issued on credit. You need to pay the loan in equal installments every month.

Yes. You can place a new order on credit within your total limit.

Usually, it takes about 5 minutes to issue a parcel on credit in the NovaPay app or at the Nova poshta branch.

Pay for the parcel on credit with equal monthly installments. The payment schedule is described in the loan passport.
You can pay in the following ways:

• In the NovaPay mobile application. To do this, go to the «Loans» menu at the bottom of the screen and select the desired loan. On the loan you want to repay, click on «Repay». Select the required amount and pay with your bank card.
• In the Nova poshta mobile application in the «Personal Account». To do this, click on the person icon at the top of the screen. Then select «Parcel on credit» and go to the «Open loans» section. On the loan you want to repay, click on «Repay». Select the required amount and pay with your bank card.
• You can do it at the Nova poshta branch The services are provided at NovaPay points located in Nova poshta branches. by card or in cash. You must provide your surname, name, patronymic, and phone number to pay. If you have several loans with NovaPay Credit, you will also need the contract number indicated in the application for a tranche.
• Independently using NovaPay Credit details at any bank or online service.

Payment details:
Payee: NovaPay Credit LLC
EDRPOU: 40055034
Recipient's account: NO. UA509358710000067315000000161
Recipient's payment institution: NovaPay LLC
Purpose of payment: Repayment of the loan under Application No. XXX for accession to the agreement. Borrower's full name. Borrower's tax identification number.

You can see the details of all the terms and conditions and payments in the documents that will be generated during the registration process.

Pay for the parcel on credit with equal monthly installments. The payment schedule is described in the loan passport. You will receive a link to it in a message when you apply for a loan.
You can pay the monthly installment a few days before the scheduled date. It is useful to do this if the payment is made using the NovaPay Credit details at the bank or through online services.

Yes, any person can make a scheduled payment and repay a debt or a loan in full. To do this, when paying at the Nova poshta branch The services are provided at NovaPay points located in Nova poshta branches , the payer must provide the borrower's surname, name, patronymic, and phone number. To pay UAH 5,000 or more, the payer must give the passport.
If the borrower has several loans with NovaPay Credit, the agreement number specified in the application for a tranche will be required.
If you pay in any bank or online service, you must provide the payment details specified in the tranche application in paragraph 2.11.

The funds are transferred to the seller's details when a credit is granted. Such a payment is similar to a regular cash on delivery.
The recipient of the goods (the person in whose name the parcel is issued on credit) will be indicated as the payer for the EW.

Your total limit is calculated automatically based on your credit history, monthly income, and other factors that affect your solvency.

Most likely, we do not have enough information about you to calculate your credit limit. The credit limit is calculated automatically based on your credit history, monthly income, and other factors that affect your solvency.

Tap ‘Calculate limit’ in the ‘Loans’ section. We will request your credit history, and in a few seconds, you will receive your limit. If we need more time, you will receive the result in a push notification.

Yes, if your total limit is up to UAH 200,000.
If it is higher, you will not be able to spend the entire amount on a single loan, because each credit service has its own maximum loan amount. For example, if your limit is UAH 500,000 and the maximum for a single contract for a parcel on credit is UAH 200,000, you will not be able to take more. Within the total limit, you can apply for two parcels on credit, up to UAH 200,000.

UAH 500,000

Yes, of course. You can repay the loan in full early without additional fees and interest by paying only the loan fee for the current month.
To pay UAH 5,000 or more, you must provide your passport.

If you pay an amount that exceeds the scheduled payment, the excess will be used to repay the principal (body) of the loan.
As the total debt is reduced, we will adjust the payment schedule - all subsequent payments will be evenly reduced. The loan term will remain the same.

Find out the amount you need to pay for full repayment. You can do this in the NovaPay mobile application, in the Nova poshta mobile application, or at any Nova poshta branch The services are provided at NovaPay points located in Nova Poshta branches . or contact center at 0 800 30 79 30 .
Pay this amount wherever it is convenient for you: in the NovaPay mobile application, in the Nova poshta mobile application, in a branch, bank, or other financial service using the details. To pay UAH 5,000 or more, you must provide your passport.
In case of full repayment, only interest for the actual number of days of using the installment plan (from 0.00001% to 109% per annum) and a loan servicing fee ranges from 0 to 6% of the loan amount for each month of loan use, the amount is determined individually.
There are no additional fees or penalties for early repayment.

We are grateful to everyone who has stood up to defend Ukraine.
Borrowers in the military are exempt from paying interest on the loan. They are also not subject to fines and penalties for late loan repayment.
These privileges are provided for by the Law «On Social and Legal Protection of Servicemen and Members of Their Families». To receive the privilege, the borrower or their close relatives must notify the bank of their military service and provide supporting documents listed in Section 1 of the Notice for Borrowers Serving in the Military.

You can report in a way that is convenient for you:

• by e-mail to [email protected];
• by letter to the address NovaPay LLC, Office 701-2, Office Building 20G, 8 Gareth Jones Street, Kyiv;
• by phone at 0 800 30 79 30

You can check your debt, the amount and date of the following payment, and other loan information in the NovaPay mobile app, in the Nova poshta mobile app or the NovaPay contact center.

• In the NovaPay mobile application, go to the «Loans» menu at the bottom of the screen. Select the desired loan from the list and go to the loan details, where you can see the amount of the loan debt, the amount, and status of the current payment and the date by which it must be paid.
• In the Nova poshta mobile app, go to the «Personal Account». To do this, click on the person icon at the top of the screen. Then select «Parcel on credit» and go to the «Open loans» section.
• Call the contact center at 0 800 30 79 30 to find out the amount to be paid in full, the amount of the current payment, and the existing debt.

To call the contact center, use the phone number on which the loan was issued.

For security reasons, we provide information on loans only to the person who has arranged them.

If you need a loan repayment certificate, download it via the NovaPay mobile app. Alternatively, you can access it via email – we’ll send you a message as soon as the loan is closed.

To receive a paper copy, please contact us at 0 800 30 79 30. We’ll prepare and send it to you within 5 working days.

Only the person indicated as the recipient of the parcel can receive the parcel on credit. Issuing a loan by power of attorney is not provided by the terms of the service.