How to open an account for an individual entrepreneur?
To open an account for an individual entrepreneur, you need to register in the NovaPay application and open a personal account.
Now, you can open an individual entrepreneur account. To do this:
👉click "Open an individual entrepreneur account" on the main screen. You can also do this in your profile or in the "My cards" section
👉check your data that we will receive from the Unified State Registe
👉tell us more about your individual entrepreneur, activities, and income
👉read and sign the application for joining
Voila 🎉 Your business account is already in the application. The last step is to activate your blue business card.
If you sell online, connect the service of crediting cash on delivery to your account in the app and receive funds on the same day the customer pays for the goods.
What documents do I need to open an account for an individual entrepreneur?
To open an individual entrepreneur account, you will need to check the data we receive from the Unified State Register, select the type of activity in the application, indicate your income, and sign an application to join the Agreement. That's all. All this goes quickly and easily in the application👍
What if I already have an individual entrepreneur account at NovaPay?
You are already ahead of the rest👍
Go to the application, and a blue business card will await you. You can activate it with one click.
What are the benefits of a NovaPay individual entrepreneur account?
👉 Favourable rates for crediting cash-on-delivery:
to a NovaPay account – 0.5%;
to another account – 1.3%.
👉 Convenient crediting of cash-on-delivery payments, sales proceeds, and funds from Internet acquiring to your NovaPay account (funds are credited on the same day).
👉 Cash withdrawals – at ATMs across Ukraine or from your NovaPay account using a barcode in the NovaPay app at any Nova poshta branch, with a competitive fee of 0.25%.
👉Remote business cabinet for convenient 24/7 access to your account from your computer, smartphone, or tablet and round-the-clock support at
0 800 30 49 49 📞 and in
Telegram .
We also prepare delicious updates😉
What is a NovaPay business cabinet?
This web-based platform allows remote access to your account 24/7 from your computer, smartphone, or tablet. We have collected all the most necessary tools for business. Here you can:
work with statements
make payments to accounts in NovaPay, Ukrainian banks, and budget payments
set up payments and manage your account
view the archive of all sent payment orders
download statements
To work with the NovaPay Business cabinet, you will need a QES (qualified electronic signature). Immediately after opening an account, you will receive a link to the platform and a username and password on your phone.
What can I do if I connect the API?
With the API, you can automate your work and get data faster 🚀
It will also help you avoid mistakes. You'll have access to up-to-date information about your businesses, accounts, payments, balances, turnover, and statements. You can also create and revoke payments right in your system 👌
Will I receive cash on delivery to my individual entrepreneur account?
Your account is eagerly awaiting payments from your customers, and the money will be credited on the same day with a fee of 0.5%.
But first, you need to sign an agreement to credit the cash on delivery to your account.
If you have an individual entrepreneur account with NovaPay, click on the menu "More" → "Cash-on-delivery agreement" → "Sign agreement" in the application. We will check your documents, and all you have to do is sign the agreement.
For more information on tariffs and service activation, see the page Crediting cash on delivery to your account .
When will I receive the money from the cash on delivery to my NovaPay account for an individual entrepreneur?
If the delivery happens before 21:00, you will receive the cash on delivery to your NovaPay account for individual entrepreneurs on the same day your customer pays for the parcel.
If the payment is made later, we will transfer the money by 15:00 the next day.
When will my sales proceeds be credited to my NovaPay account?
If you deposit cash before 21:00 at any Nova poshta branch where NovaPay financial services are provided, it will be available on the same day .
The next day until 15:00 , if you deposit the proceeds at another time.
Why is the crediting of the cash-on-delivery delayed?
The most common reason for the delay in cash-on-delivery is that the parcel is received at a collection point instead of a regular Nova poshta branch or parcel locker.
A collection point is a branch located, for example, in a shop or pharmacy. Since a collection point (CP) is not a full-fledged Nova poshta branch, there are no NovaPay cash desks for financial transactions.
To transfer money, the information is transferred to the nearest branch with NovaPay cash desks. As a result, the time it takes to receive the money may vary depending on the region. Usually, it takes 2-5 days.
If you still haven't received your money after 5 days, please contact us 0 800 30 49 49
What is a business card?
A business card is a virtual card issued for an individual entrepreneur and linked to the individual entrepreneur's payment account.
A business card is needed to instantly pay for goods and services from an individual entrepreneur's payment account at payment terminals, make online purchases, and withdraw cash from ATMs in Ukraine.
What are the advantages of a business card?
Firstly, you do not need to transfer funds from the main payment account to the card account in advance.
Secondly, the money on the card linked to the account is available anytime. Card transactions are instantaneous and do not depend on the business day.
What transactions can be made with a business card?
The individual entrepreneur's card is allowed to pay for goods and services in the trade and service network and withdraw money from Ukrainian banks' ATMs. It is forbidden to transfer money from a business card to other cards, except for withdrawing funds to your personal card.
Can I pay or withdraw funds from my business card abroad?
Currently, you can make transactions only in Ukraine.
Where can I withdraw cash from my individual entrepreneur account and business card?
You can withdraw cash at any ATM in Ukraine and branches of Ukrainian banks.
Or at Nova poshta branches
The services are provided at NovaPay points located in Nova poshta branches
, show the cashier the barcode for your individual entrepreneur account in the NovaPay app and get your money💸
How much does it cost to withdraw or deposit cash?
Withdrawing money is cost-effective – just 0.25% of the amount:
at Nova poshta branches (using the barcode in the NovaPay app)
at ATMs and POS terminals
💡Please note: if you withdraw cash via a terminal at a Nova poshta branch, the fee is 1.5% (minimum 15 UAH).
That’s why it’s better to withdraw using the barcode – it’s cheaper that way.
And cash top-ups are completely free of charge 🙌
Can I pay and withdraw funds from my business card for my needs?
You can add your business card to Apple Pay or Google Pay and use it to make payments at retailers or online, just like any other card. The only thing that is not available is card-to-card transfers💳
However, we must warn you that all transactions from an individual entrepreneur's card are checked by the tax authorities. And you will need to confirm the expediency of these expenses👀
Can I give others access to my account?
If you have an individual entrepreneur account at NovaPay, you can appoint proxies and create electronic powers of attorney for them. Here are the available types of powers of attorney:
✅ An accountant with signature authority
✅ An accountant without signature authority
✅ A cashier with the right to withdraw cash
✅ A cashier with the right to deposit cash
✅ A cashier with the right to withdraw and deposit cash
What can an accountant do?
👉An accountant with signature authority : has access to your NovaPay business account, can create and sign payment instructions, see the history of transactions, and account details, and generate statements and reports.
👉An accountant without signature authority : has the same capabilities, except for signing payment instructions.
What can a cashier do?
A cashier can withdraw or deposit cash using barcodes at Nova poshta branches, depending on the type of power of attorney you give them.
How many proxies can I appoint? How much does it cost?
Cashier : if you have more than 3 employees, you can create as many powers of attorney as there are employees. If you have less - then no more than 3 powers of attorney🤗
Accountant : there are no restrictions😉
Creation of powers of attorney and appointment of proxies in the mobile application is free👍
How can a cashier withdraw or deposit cash into an account?
The cashier comes to the Nova poshta branch
The services are provided at NovaPay points located in Nova poshta branches
, shows the barcode in their NovaPay app, scans it, and confirms the transaction.
What are the benefits of a salary project with NovaPay?
With a salary project from NovaPay, you get:
👍 The minimum tariff does not depend on the number of cards and payroll
👍 Free card issuance for employees
👍 Free salary withdrawal at all ATMs in Ukraine, as well as at Nova poshta branches
The services are provided at NovaPay points located in Nova poshta branches
👍 Ability to transfer salary to NovaPay accounts and bank accounts
For more information see the page Salary project
How to activate the salary project?
Connect the salary project easily:
👉 open an account with NovaPay
👉 provide a minimum package of documents: an application for joining the salary project and opening a salary account
Call your manager or contact the Contact Centre at 0 800 30 49 49 👌
For more information see the page Salary project