What is the cost of the cash-on-delivery service at Nova poshta?

The cash-on-delivery fee at Nova poshta is: 👉 1% + UAH 10 if you pay with a NovaPay card at the cash desk or via auto-debit at a branch or in the Nova Poshta and NovaPay apps 👉 2% + UAH 20 if you pay by other means Here’s a simple tip on how to get 50% off the fee 👇 Pay for cash-on-delivery parcels with a credit card or a purple card in the NovaPay or Nova Poshta app to pay a lower fee – just 1% + UAH 10. With other cards, you pay the same rate as when paying in cash – that’s 2% of the amount + UAH 20.

How to send a cash on delivery parcel?

You can send a cash-on-delivery parcel at a Nova poshta branch or from a Nova poshta parcel locker. To do this, create an invoice for sending the parcel in the Nova poshta mobile app or your account on the website and select the return delivery method – money transfer. Or, when sending the parcel from a branch, inform the operator about the cash on delivery.

How can I receive money for a cash on delivery parcel?

Choose how you want to receive the money: to a NovaPay card; to a card of any Ukrainian bank; in cash at a Nova poshta branch. Specify your preferred payment method when sending the parcel. You will receive the money after the buyer gets it: in 30 minutes in case of crediting to the card or the next day in case of getting it in cash.

What are the conditions for receiving money to the card for cash on delivery parcels?

The money will be credited to the card within 30 minutes after the buyer receives the shipment. The maximum amount per one cash on delivery in case of crediting to a NovaPay card is UAH 399,999. The maximum amount per one cash on delivery in case of crediting to a card of any Ukrainian bank is UAH 29,999. The buyer pays a fee - the recipient of the parcel. If the money has not been credited to a card, you can receive it at any Nova poshta branch the next day. We will notify you by SMS.

What are the conditions for receiving cash at Nova Poshta for cash on delivery?

The money will be received the next day after the buyer receives the parcel. The transfer can be received at any Nova poshta branch. The maximum amount of cash on delivery for cash pickup is UAH 399,999 To receive a significant amount, you should pre-order cash at the branch. You need an identity document to receive a money transfer in a branch. If you expect a large amount of cash, you should order it in advance. To do this, visit a convenient Nova Poshta branch and ask the operator. He or she will help you check the availability of funds and inform you whether it will be possible to receive the required amount in the selected branch the next day or whether you should go to another branch.

How do I pay for cash-on-delivery in the NovaPay app?

Very easy and profitable💜 In the NovaPay mobile app, go to the "Nova poshta" section, and select the the cash-on-delivery parcel you want to pay for. Be sure to select the NovaPay card as your payment method to pay half the cash-on-delivery fee.

How can I save on cash-on-delivery?

Here’s a simple tip on how to get 50% off the fee 👇 Pay for cash-on-delivery parcels with a credit card or a purple card in the NovaPay or Nova Poshta app to pay a lower fee – just 1% + UAH 10. With other cards, you pay the same rate as when paying in cash – that’s 2% of the amount + UAH 20.

What is the maximum amount of cash on delivery for one parcel with payment to the NovaPay card?

The maximum amount per one cash on delivery with payment to NovaPay card is 399,999 UAH.

Can I order goods by cash on delivery from abroad?

Currently, no. Cash on delivery is available only in Ukraine.

What is the maximum number of benefits I can receive for cash-on-delivery parcels in the NovaPay app?

Every month in the NovaPay app, you receive 6 offers to pay for cash on delivery parcels with a cashback. The maximum amount you can save is UAH 50 for each of the six cash-on-delivery parcels. So, you can save up to UAH 300 every month.

Can I refuse the benefit?

Yes, you can turn off the "Get the benefit" option in the app before paying for the cash-on-delivery parcel.

Can I get the benefit when paying for a parcel with cash on delivery for my loved ones?

Yes, of course. But please note that you must also pay the cost of the goods.

Can I get a benefit when paying for a cash-on-delivery parcel at a Nova poshta branch?

No, you can only pay for parcels with a 20% discount in the NovaPay mobile app with your NovaPay card. The benefit is not valid if you pay for a parcel with a card outside the NovaPay app.

Can I get the benefit when paying using the Nova poshta app?

No, you can get the benefit only in the NovaPay app. If you pay in the Nova Poshta app or at the Nova Poshta branch, the benefit is not valid. When you pay in the Nova poshta app, you can go to the NovaPay app just in one touch, register there, top up your NovaPay card, and pay with the benefit immediately.

Can I get a benefit from bulk payment for parcels in the NovaPay app?

Yes, you can. Just select the cash-on-delivery parcels you need and pay in one click. You can get the benefit for 6 parcels per month.

Where can I find out the terms and conditions of the benefit in the NovaPay app?

More information about the loyalty programme can be found on the "Benefit in the NovaPay app" page.

Who is responsible if I was mistakenly refused delivery of a cash-on-delivery parcel?

It's simple: NovaPay is responsible for the money. If your cash-on-delivery service (specifically payment for parcels) has been restricted, please get in touch with us at 0 800 30 79 79 Nova poshta is responsible for the delivery. If the ability to send or receive parcels has been restricted, but the payment for the parcel has not been restricted, please get in touch with the Nova poshta contact centre at 0 800 50 06 09 It's easy to remember: NovaPay for money, Nova poshta for delivery.

FOR INDIVIDUALS

Save 50% on fees

with NovaPay cards

Фіолетовий світшот, дві фіолетові картки NovaPay, плаваючі монети зі стрілками, іконка з червоними стрілками та жовта наклейка з написом -50% комісії українською мовою, що означає -50% комісії.

Info
FOR BUYERS
FOR SELLERS
FAQ

Усміхнений чоловік в окулярах і білій сорочці піднімає вгору великий палець, дивлячись у відкриту картонну коробку, яку видно зсередини.

Look first, pay after

You need not worry about whether you’re getting a quality product. Is it the right color? Does it work well? With the “Cash on Delivery” service, you keep the money until you inspect the parcel📦 at Nova poshta.

If everything’s OK, please pay for your purchase, and we’ll transfer the money to the seller.

👉 1% + UAH 10 if you pay with a NovaPay card at a Nova Poshta branch or via the Nova Poshta and NovaPay apps
👉 2% + UAH 20 if you pay by other means

Choose the card that works for you 💳

Shop online – pay for cash-on-delivery at half the price

Order goods with cash-on-delivery via Nova poshta 📦
Inspect your parcel and pay less with NovaPay cards:
💜 download the NovaPay app
💜 get a stylish purple card or a credit card
💜 pay with them and get 50% off the cash-on-delivery fee

Pay for parcels at a Nova Poshta branch or via the Nova Poshta and NovaPay apps with a fee of 1% + UAH 10 🤩

Get an extra benefit of up to 20% on cash-on-delivery fees and delivery costs for 6 parcels each month in the NovaPay app info Maximum saving per parcel is UAH 50

About the NovaPay app and benefits😉

Рожевий тостер з підсмаженим хлібом, пухнаста фіолетова шапка-вушанка, рожеві навушники та смартфон з екраном додатку NovaPay з балансом 15 986,00 грн. На картці вказана знижка 20% на шість доставок українською мовою.

Логотип NovaPay - фіолетовий квадратний значок з білими стрілками, що вказують вгору, вниз, вліво і вправо, поруч з чорним текстом NovaPay на білому тлі. Download the NovaPay app and pay for parcels online at a great rate

Sell online - get money conveniently

The maximum amount of one cash on delivery:
✅ to NovaPay card – 399 999 грн;
✅ to other bank cards – 29 999 грн;
✅ cash withdrawal – UAH 399,999.

In case you receive cash on delivery to the card, the money will be credited to it within 30 minutes after the payment.
Cash on delivery can be received in cash the next day at a convenient Nova poshta branch. To receive a transfer at a branch, you need an identity document.
How to confirm your identity

FAQ

Place for
questions

Have additional questions about the app, tariffs, or services? Leave them here – our specialist will help you to sort things out

Налаштування доступності

Save 50% on fees

Look first, pay after