FOR INDIVIDUALS
Verification rules and list of documents
Prove your identity with a passport or Diia
Identification and
verification
Customer identification and verification are requirements of Ukrainian law for financial transactions and an effective way to combat fraud and money laundering. Since we work with money, we have to verify the identities of our clients.
You need to confirm your identity if the amount of transfers you receive and send in one day exceeds:
- UAH 5,000 for cash transfers;
- UAH 29,999 for transfers via bank payment cards.
To receive up to UAH 5,000 in cash, you must show your passport to the cashier.
Identification and verification are required regardless of the amount for transactions carried out under a power of attorney.
How to pass verification
with the Diia mobile app
01
02
03
04
Digital documents are already available on your smartphone.
How to pass verification with an
ID card through a
POS terminal
01
02
How to pass verification with
paper documents
01
02
03
Documents for identification and verification
Suppose you are a permanent resident of Ukraine. In that case, you must provide a valid document from the list to pass identification and verification at the branch:
- Passport of a citizen of Ukraine: booklet or ID card
- Foreign passport of a citizen of Ukraine
- Diia mobile application: ID card or foreign passport
- Temporary certificate of a citizen of Ukraine
- Permanent residence permit: booklet or ID card
- Refugee certificate issued in Ukraine
- Identity card of a person in need of complementary protection
If Ukraine is your temporary home, please provide any of the following documents:
- Temporary residence permit: booklet or ID card
- Passport document of a citizen of a foreign country
- Identity card of a person granted temporary protection in Ukraine
- Diplomatic passport of a foreign citizen
The complete official list of documents for identifying and verifying NovaPay customers can be found here.
If the document does not contain data on the place of registration, a certificate with the specified place of residence, an extract from the state demographic register, or a TIN certificate is required, a non-resident must indicate their address in Ukraine in their own hand.
Place for 
