Pay for your parcel on credit

Citizens of Ukraine aged 18 to 69 years who send or receive cash on delivery orders at least once every six months can use the NovaPay Credit The services are provided at NovaPay points located in Nova poshta branches. service at Nova poshta branches.

Pay for the parcel on credit with equal monthly installments. The payment schedule is described in the loan passport.
You can pay in the following ways:

• In the NovaPay mobile application. To do this, go to the «Loans» menu at the bottom of the screen and select the desired loan. On the loan you want to repay, click on «Repay». Select the required amount and pay with your bank card.
• In the Nova poshta mobile application in the «Personal Account». To do this, click on the person icon at the top of the screen. Then select «Parcel on credit» and go to the «Open loans» section. On the loan you want to repay, click on «Repay». Select the required amount and pay with your bank card.
• You can do it at the Nova poshta branch The services are provided at NovaPay points located in Nova poshta branches. by card or in cash. You must provide your surname, name, patronymic, and phone number to pay. If you have several loans with NovaPay Credit, you will also need the contract number indicated in the application for a tranche.
• Independently using NovaPay Credit details at any bank or online service.

Payment details:
Payee: NovaPay Credit LLC
EDRPOU: 40055034
Recipient's account: NO. UA95 300528 0000026500455000652
Recipient's bank: JSC «OTP Bank»
Bank's MFO: 300528
Purpose of payment: Repayment of the loan under Application No. XXX for the issuance of a tranche. Full name of the borrower. TIN of the borrower.

You can take out a loan for any goods delivered by Nova poshta with cash on delivery costing from UAH 500 to the amount specified in your personal credit limit. Delivery costs and transfer fees are also included in the loan amount.
The loan is provided by NovaPay Credit, which is part of the NovaPay financial group and part of the large NOVA family.

Yes, of course. You first check the order and pay for it if you are satisfied with it. Only in the case of a loan NovaPay Credit pays for the shipment, and you pay us back within a year.

Yes, at the Nova poshta branch, you can apply for one credit for several cash-on delivery orders at once, if their total value is, at most, your personal credit limit.
In the NovaPay mobile application, you can place only one order at a time on credit. However, the number of credits is not limited if their total value is within your personal credit limit. So, you can issue several parcels as separate credits at once.

Pay for the parcel on credit with equal monthly installments. The payment schedule is described in the loan passport. You will receive a link to it in a message when you apply for a loan.
You can pay the monthly installment a few days before the scheduled date. It is useful to do this if the payment is made using the NovaPay Credit details at the bank or through online services.

Yes, any person can make a scheduled payment and repay a debt or a loan in full. To do this, when paying at the Nova poshta branch The services are provided at NovaPay points located in Nova poshta branches , the payer must provide the borrower's surname, name, patronymic, and phone number. To pay UAH 5,000 or more, the payer must give the passport.
If the borrower has several loans with NovaPay Credit, the agreement number specified in the application for a tranche will be required.
If you pay in any bank or online service, you must provide the payment details specified in the tranche application in paragraph 2.11.

For arrangement at the Nova poshta branch:
To arrange a parcel on credit, you need a cash-on-delivery parcel costing from UAH 1,000 up to the amount specified in your personal credit limit.
As for the documents, you need the originals of your passport with a residence permit and TIN certificate or the same documents in the Diia app. Both documents must be in the same format: either in the original or in Diia.
You need the phone number to which the parcel was ordered. You will receive a message with a password to sign the documents in electronic format.
You will also need your consent to check your credit history.

For arrangement in the NovaPay application:
To arrange a parcel on credit, you need a cash-on-delivery parcel costing from UAH 500 up to the amount specified in your personal credit limit.
Install the NovaPay mobile application, complete the onboarding procedure, and open an account with NovaPay LLC.
Go to the «Loans» menu at the bottom of the screen and click on «Select parcel». Or, in the parcels menu (EW), select a parcel for the amount of UAH 500 or more to be issued on credit.
Read the loan terms and click on «Apply for a loan». Read the loan documents and click on «Sign».
You will receive a message on your phone with a password to sign the documents in electronic format. Enter the received password in the app and wait until we open the loan and pay for your parcel.
After you see the message on the screen about the successful loan, you can pick up the parcel at the branch or the parcel locker.

The loan is provided by NovaPay Credit LLC, a part of the NovaPay financial group and a part of the large NOVA family. The company has all the necessary licenses and permits from the NBU.
More information about NovaPay Credit LLC

Yes, when applying for a credit plan at the Nova poshta branch The services are provided at NovaPay points located in Nova poshta branches. , you must agree to NovaPay Credit receiving your credit history. First of all, we strive to help customers with a positive business reputation and no outstanding financial obligations.

The loan is provided for 36 months. The annual interest rate for using the loan is 0.00001%. The loan servicing fee is 3.5% of the borrowed amount per month. Real annual interest rate – from 51.98% to 97.71%. Any cash on delivery shipment worth from UAH 500 to the amount specified in your personal credit limit can be issued on credit. You need to pay the loan in equal installments every month.
For loans issued before 08.05.2024, the terms remain unchanged: the interest rate is 0.00001% per annum, the loan fee is 2.5% per month, and the real annual interest rate is 65.86%.

Yes. You can order a new parcel on credit within your personal credit limit.

You can see the details of all the terms and conditions and payments in the documents that will be generated during the registration process.

Usually, it takes about 5 minutes to issue a parcel on credit in the NovaPay app or at the Nova poshta branch.

The funds are transferred to the seller's details when a credit is granted. Such a payment is similar to a regular cash on delivery.
The recipient of the goods (the person in whose name the parcel is issued on credit) will be indicated as the payer for the EW.

Your personal credit limit is calculated automatically based on the number and value of cash on delivery orders you have received at Nova Poshta over the past 6 months, your credit history, monthly income, and other factors that affect your solvency.

Most likely, we need more information about you to calculate your credit limit. The credit limit is calculated automatically based on the number and value of cash on delivery orders you have received at Nova Poshta over the past 6 months, your credit history, monthly income, and other factors that affect your solvency.

Your personal credit limit is calculated automatically based on the number and value of cash on delivery orders you have received at Nova Poshta over the past 6 months, your credit history, monthly income, and other factors affecting your solvency.
If you cannot issue a parcel on credit now, check your credit limit in 1 month.

Yes, of course. You can repay the loan in full early without additional fees and interest by paying only the loan fee for the current month.
To pay UAH 5,000 or more, you must provide your passport.

If you pay an amount that exceeds the scheduled payment, the excess will be used to repay the principal (body) of the loan.
As the total debt is reduced, we will adjust the payment schedule - all subsequent payments will be evenly reduced. The loan term will remain the same.
If necessary, you can print out an updated repayment schedule at any Nova poshta branch The services are provided at NovaPay points located in Nova Poshta branches .

Find out the amount you need to pay for full repayment. You can do this in the NovaPay mobile application, in the Nova poshta mobile application, or at any Nova poshta branch The services are provided at NovaPay points located in Nova Poshta branches . or contact center at 0 800 30 79 30 .
Pay this amount wherever it is convenient for you: in the NovaPay mobile application, in the Nova poshta mobile application, in a branch, bank, or other financial service using the details. To pay UAH 5,000 or more, you must provide your passport.
In case of full repayment, only interest for the actual number of days of using the installment plan (0.00001% per annum) and a loan servicing fee of 3.5%* of the borrowed amount for each month of use are charged.
There are no additional fees or penalties for early repayment.
*For loans issued before 08.05.2024, the terms remain unchanged: interest rate - 0.00001% per annum, loan fee - 2.5% per month, real annual interest rate - 65.86%.

We are grateful to everyone who has stood up to defend Ukraine.
Borrowers in the military are exempt from paying interest on the loan. They are also not subject to fines and penalties for late loan repayment.
These privileges are provided for by the Law «On Social and Legal Protection of Servicemen and Members of Their Families».
To receive the privilege, the borrower or their close relatives must notify the bank of their military service and provide supporting documents::

• a military ID card with service marks in the relevant sections;
• or a certificate of call-up for military service issued by a military commissariat or military unit;
• for reservists - an extract from the order or a certificate of enrollment in the military unit;
• other documents confirming military service.

You can report in a way that is convenient for you:

• by e-mail to [email protected];
• by letter to the address 03026, Kyiv, Stolychne Shosse, 103, building 1, 13th floor, office 1307;
• by phone at 0 800 30 79 30

You can check your debt, the amount and date of the following payment, and other loan information in the NovaPay mobile app, in the Nova poshta mobile app, at the Nova poshta branch, or the NovaPay contact center.

• In the NovaPay mobile application, go to the «Loans» menu at the bottom of the screen. Select the desired loan from the list and go to the loan details, where you can see the amount of the loan debt, the amount, and status of the current payment and the date by which it must be paid.
• In the Nova poshta mobile app, go to the «Personal Account». To do this, click on the person icon at the top of the screen. Then select «Parcel on credit» and go to the «Open loans» section.
• Visit a convenient Nova poshta branch The services are provided at NovaPay points located in Nova poshta branches or call the contact center at 0 800 30 79 30 to find out the amount to be paid in full, the amount of the current payment, and the existing debt.

When visiting a branch, please provide your passport or other identification document. You can confirm your identity using a paper passport, ID card, or the Diia mobile application. More information on this is available on the «Verification» page.
To call the contact center, use the phone number on which the loan was issued.

For security reasons, we provide information on loans only to the person who has arranged them.

Yes, to do this, you need to contact the contact center at 0 800 30 79 30 and fill out an application.
To call the contact center, use the phone number on which the loan was issued.

Only the person indicated as the recipient of the parcel can receive the parcel on credit. Issuing a loan by power of attorney is not provided by the terms of the service.