FOR INDIVIDUALS
Western Unioninternational transfers
Receive cash transfers from abroad and financial assistance from the UN
Transfer cash all over the world
Receive Western Union international money transfers at Nova poshta
The services are provided at NovaPay points located in Nova зoshta branches
The funds can be picked up at any of the 3500 branches within a few minutes after the order is processed. You can choose any convenient branch from the entire network to send a Western Union money transfer.
No official Western Union international payment system representative in Ukraine can receive a transfer from Russia or Belarus. The only solution for the sender is to revoke the transfer to get the money back.
Please note that starting from 24.02.2022, the NBU has stopped sending international money transfers from Ukraine.
Western Union was founded in the United States in 1851. Now, its network includes more than 500,000 service points in more than 200 countries and territories.
Advantages
Fast
Receiving a transfer from abroad in cash at NovaPay cash desks takes up to 2 minutes
The standard time for paying out an international transfer at NovaPay cash desks. The actual time may vary
Conveniently
Receive a transfer in UAH regardless of the sender's country. No more need to look for a currency exchange office
Without borders
Western Union's worldwide network includes 500,000 service points in more than 200 countries and territories
Always close by
Receive a Western Union money transfer at any of the 3500 Nova poshta branchesHow to receive a Western Union transfer
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Terms and conditions
- The maximum amount per transfer from abroad is UAH 399,999
- Western Union fee is paid by the sender of the transfer
- We pay out transfers without opening a current account
- Individuals and legal entities can be senders, and only individuals can be recipients
FAQ
What fee does the recipient of a Western Union transfer pay?
An individual pays the fee for a transfer via the Western Union international payment system – the sender of the transfer.
What is the cost of a Western Union international money transfer?
The fee depends on the country from which the transfer is sent. The sender of the transfer pays the fee.
What currency can I receive a Western Union transfer at a Nova poshta branch?
Payout of transfers at NovaPay cash desks operating in Nova poshta branches is carried out exclusively in Ukrainian hryvnia.
At what rate is the transfer amount converted to the currency of the recipient's country?
The Western Union international payment system sets the exchange rate for the payout of a transfer. The sender will receive all the information about the exchange rate, the amount of the transfer, and restrictions in the country where the money is sent at the time of the transfer.
What is the MTCN of Western Union?
The abbreviation MTCN refers to a control number or transfer code in the Western Union international payment system. This is exactly what it stands for – Money Transfer Control Number.
What does the Western Union money transfer control number look like?
The Western Union transfer number consists of 10 digits. It is called MTCN (Money Transfer Control Number) and is reported to the payer of the transfer when sending funds.
What documents are needed to receive a Western Union transfer at Nova poshta?
Identification and verification of customers who send or receive Western Union international money transfers at Nova poshta branches are carried out in accordance with the standards of Ukrainian legislation on financial transactions. You can verify your identity with a paper passport or ID card or via the Diia mobile application. More information is available on the "Verification" page.
How much time do I have to receive a Western Union transfer?
Western Union transfers from individuals must be received within 90 days. If the funds are not received within this time, the sender is notified, and the transfer can be revoked upon request. Western Union transfers from legal entities must be received within 30 days. Transfers from the UN World Food Program must be received within 30 days. Otherwise, the recipient needs to call the organization's hotline at 0 800 600 122 or reapply for assistance.
Can a representative receive a Western Union money transfer under a power of attorney?
The rules of the Western Union international payment system prohibit the issuance of transfers under the power of attorney. Only the person specified by the sender can receive the transfer. To change the data, the recipient must contact the sender. In case of receiving financial assistance from the World Food Program (WFP) of the United Nations, the recipient can visit the organization's website ukr.reg.scope.wfp.org/ukr/help or call the organization's hotline at 0 800 600 122.
How can I get help from the UN WFP at a Nova poshta branch?
The World Food Program (WFP) is a UN humanitarian organization that provides cash food aid to internally displaced persons (IDPs). The assistance is monthly for 3 months. The amount of assistance is UAH 2,220 per person, with a maximum transfer amount of UAH 6,660 per family (up to 3 people or more). To apply for the allowance, you need to contact local authorities. After registration, the recipient will receive a message on their mobile phone with the Western Union transfer number (MTCN code), which can be used to contact any Nova poshta branch to receive a cash transfer. You can verify your identity with a paper passport or ID card or using the Diia mobile app. More information is available on the "Verification" page.
I can't get help because of an error in my name. What should I do?
Please contact the local authority where you applied for assistance from the World Food Program (WFP) of the United Nations, or the organization's website ukr.reg.scope.wfp.org/ukr/help or call the organization's hotline at 0 800 600 122.
I can't get a code from the UN WFP. What should I do?
You need to contact the local authority where you applied for food aid from the World Food Program (WFP) of the United Nations, or visit the organization's website ukr.reg.scope.wfp.org/ukr/help, or call the organization's hotline at 0 800 600 122.
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