NovaPay is cutting its cash-on-delivery fees globally for the first time: lower fees for merchants and customers

Starting in May 2026, NovaPay is changing its cash-on-delivery fees for both sellers and buyers. The most favourable terms for transferring funds when selling and receiving parcels via Nova poshta are now available to those who use a NovaPay account.

“We know how important it is for entrepreneurs to simplify their daily routines and not have to worry about the intricacies of different pricing plans or payment methods. That is why NovaPay is updating its cash-on-delivery fees to make the service even more cost-effective and straightforward for businesses and customers. The key change is that using cash-on-delivery via a NovaPay account is now cheaper,” comments Yana Levada, Director of Business Development at NovaPay.

Entrepreneurs now have a simpler approach to setting cash-on-delivery rates – they can choose one of two options.

1️⃣ Standard rate
In this case, the seller covers all the costs, and the buyer pays nothing:

2.5% – for sellers with a NovaPay account;
3.3% – for those who receive funds to an account held with another financial institution.

2️⃣ Universal rate
This involves splitting the fee between the seller and the buyer:

👉 for the seller:
0.5% – if they use a NovaPay account;
1.3% – if the account is held with another financial institution.

👉 for the buyer:
1% + 10 UAH – when paying with NovaPay cards. Customers can also use a Benefit of 20% off the fee when paying for cash-on-delivery parcels;
2% + 20 UAH – when paying by a card issued by another bank or in cash.

This approach gives businesses flexibility: they can choose the option that best suits their business model and customer experience. Meanwhile, shoppers can now take advantage of their preferred approach (seeing and inspecting the product first, then paying) under more attractive terms.  

As a reminder, the NovaPay account has been designed as a comprehensive financial tool for entrepreneurs: from business start-up to scaling up. You can open it online without unnecessary red tape, issue a virtual business card, set up online cash-on-delivery, and receive funds quickly and transparently on a day-to-day basis. You can also make payments and transfers, manage all financial operations in one place, and delegate access to team members. The result is less manual work, greater control, and speed in financial management.